Privacy Policy Background

Privacy Policy

Last updated: January 28, 2025

Privacy Policy for SalesRobo

At Perceptiviti, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and share your data when you use our services.

1. Information We Collect

We collect the following types of information:

1.1 Account Information

When you sign up, we collect:

  • Name, email address, phone number, company details.
  • illing information for subscription purposes.

1.2 Usage Data

We collect data about how you interact with our platform, such as:

  • Login times, session durations, and navigation paths.
  • User-generated content like email templates or campaigns created.

1.3 Third-Party Integrations

If you connect third-party tools (e.g., CRM, email services), we may access data from those tools as authorized by you.

1.4 Cookies and Tracking

We use cookies and similar technologies to enhance your experience, track platform usage, and deliver targeted content. You can manage or disable cookies through your browser settings

1.5 Device Information

We may collect information about the devices you use to access our platform, including IP addresses, browser type, operating system, and device identifiers.

2. How We Use Your Information

We use your information to:

  • Provide and improve our services.
  • Personalize your experience on the platform.
  • Communicate with you about updates, promotions, and support.
  • Process payments and manage subscriptions.
  • Ensure platform security and compliance with applicable laws.
  • Prevent fraudulent activity and unauthorized access to the platform.
  • Conduct research and analysis to improve our offerings.

3. Sharing Your Information

We do not sell your personal data. However, we may share your information with:

3.1 Service Providers

Third parties that help us operate the platform (e.g., hosting, analytics, payment processors).

3.2 Legal Authorities

When required to comply with applicable laws, regulations, or respond to legal requests.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the involved parties. We will notify you via email or a prominent notice on our platform before your data is transferred.

3.4 Affiliates and Partners

In limited cases, we may share your data with trusted affiliates or business partners for the purpose of providing you with additional services, subject to strict confidentiality agreements.

4. Data Retention

We retain your data only for as long as necessary to provide services or comply with legal obligations. When no longer needed, we securely delete or anonymize your data. In some cases, we may retain certain data in accordance with our legal obligations or legitimate business interests (e.g., resolving disputes, enforcing agreements).

5. Your Rights

You have the following rights regarding your data:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Update or correct inaccurate information.
  • Deletion: Request deletion of your data, subject to legal obligations.
  • Opt-Out: Unsubscribe from marketing communications or restrict certain data processing activities.
  • Portability: Request a transfer of your data to another service provider, where applicable.

To exercise these rights, contact us at info@Perceptiviti.com. We will respond to your requests in accordance with applicable data protection laws.

6. Security Measures

We implement industry-standard measures to protect your data, including encryption, secure storage, and regular security audits. However, no system is completely secure, and we cannot guarantee absolute protection. By using our services, you acknowledge and agree that any data transmission or storage may involve some level of risk.

7. Third-Party Links

Our platform may contain links to third-party websites. These sites have their own privacy policies, and we are not responsible for their content or privacy practices. We encourage you to review the privacy policies of those third-party sites before providing them with any personal information.

8. International Users

Your data may be transferred to and processed in various jurisdictions, including the USA, UAE, India, and other locations, where data protection laws may differ from your home country. By using our platform, you consent to the transfer of your data across borders, as applicable.

9. Children's Privacy

Our platform is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately so we can delete it.

10. Policy Updates

We may update this Privacy Policy from time to time. Any changes to the policy will be posted on our website with the "Last Updated" date. Your continued use of the platform constitutes acceptance of the updated policy.

11. Contact Information

For questions or concerns about this Privacy Policy, contact us at:
Email: info@Perceptiviti.com

12. Data Transfers and Cross-Border Processing

In the event that we transfer your personal data outside the country in which you reside, we will take all necessary steps to ensure that the data is processed in accordance with this Privacy Policy and applicable data protection laws. This may include entering into standard contractual clauses or using other appropriate safeguards as required by law.

13. Legal Basis for Processing

Depending on your location, the legal basis for our processing of your personal data may vary. In general, we process personal data based on:

  • Contractual Necessity: To fulfill our agreement with you.
  • Legitimate Interests: For operational and business purposes.
  • Legal Obligation: To comply with applicable laws or regulatory requirements.
  • Consent: Where required, we will seek your consent to process certain data, and you can withdraw this consent at any time.

14. Consent for Communications

By providing us with your contact information, you consent to receive communications from Perceptiviti regarding our services, updates, promotions, and other marketing materials. You can opt-out of these communications at any time by following the unsubscribe instructions in any of our emails or by contacting us directly.

15. Business Associates and Sub processors

We may engage trusted third-party vendors, service providers, or sub processors to process your data. These third parties are required to comply with data protection laws and our contractual obligations to ensure the confidentiality and security of your information. A list of these third parties will be available upon request.

16. Automated Decision-Making

In some cases, we may use automated processes to analyze data and make decisions. These decisions are typically related to platform functionality (e.g., email automation, lead generation). If you are subject to any automated decision-making that significantly impacts your rights, you may contact us to request human intervention or challenge the decision.

17. Data Anonymization and De-identification

We may anonymize or de-identify your personal data for purposes such as research, data analysis, or internal improvement of our services. This anonymized data will not be subject to the same protections as identifiable data and may be used without restriction.

18. Limitation of Liability

SalesRobo is committed to protecting your personal information, but we cannot guarantee the security of information transmitted over the internet. In the event of a data breach or security incident, we will notify you as required by law, and take appropriate actions to mitigate the impact.

19. Jurisdiction-Specific Additions

For EU/EEA Users: If you are located in the European Union or European Economic Area, you have additional rights under the General Data Protection Regulation (GDPR), such as the right to file a complaint with a supervisory authority.
For California Users: If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with additional rights regarding your personal data. You may request access to or deletion of your personal data and opt out of certain sales or disclosures of your data.

20. Accountability and Governance

We take our data protection responsibilities seriously and maintain internal policies and procedures to ensure compliance with this Privacy Policy and applicable data protection laws. Our Data Protection Officer (DPO) or appointed privacy team is responsible for monitoring and enforcing these policies.

21. Google Workspace APIs

We affirm that we do not use data from Google Workspace APIs, including but not limited to Gmail, Google Drive, Calendar, or related services, to develop, improve, or train generalized AI and/or machine learning models. Our commitment to maintaining the privacy and confidentiality of your data remains paramount. Any data accessed via Google Workspace APIs is solely for the purpose of providing requested services and is handled in strict compliance with applicable data privacy and security standards.

22. Data Breach Notification

In the unlikely event of a data breach affecting your personal information, we will notify you within the required timeframe under applicable laws. We will also take necessary steps to address the breach and prevent further incidents, including working with security experts and legal authorities as needed.

23. No Implied Rights

This Privacy Policy does not grant you any implied rights or licenses over any intellectual property owned by Perceptiviti. Your use of the platform does not give you ownership of any content or data beyond what is specifically outlined in this policy or our Terms and Conditions.

By using Perceptiviti’s platform, you acknowledge and agree to the terms outlined in this Privacy Policy.